Terms & Conditions

General

 1. Eligibility & Acceptance
You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering a binding contract to use the Services. By using the Services, you represent and warrant that you meet this eligibility requirement.

 2. No Medical Advice
All content is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Never disregard professional advice or delay seeking it because of something you read on our site.

 3. Telehealth & Treatment Disclaimer
All consultations are provided via telehealth unless otherwise noted. Treatments—including hormone replacement therapy, peptides, supplements, and laboratory testing—carry inherent risks and potential side effects. Individual results vary and no specific outcome is guaranteed. Treatment decisions are made solely between you and your licensed provider.

 4. User Obligations

• Provide accurate, current, and complete information during sign‑up and onboarding.
• Maintain the confidentiality of any login credentials and notify us immediately of unauthorized access.
• Use the Services only for lawful purposes and in accordance with these Terms.

 5. Placing Orders & Payment
Orders for medications, supplements, or lab panels may be placed only after you become a member and a licensed provider issues a prescription or requisition.

• Custom Compounding: All prescriptions are compounded on an as‑needed basis by licensed U.S. 503A/503B pharmacies; therefore, inventory is not pre‑stocked.
• Processing Time: Expect 5–14 business days for compounding and delivery, subject to pharmacy workload, shipping carrier delays, or force‑majeure events.
• Payment Methods: We accept major credit/debit cards and HSA/FSA debit cards. Payment is due at the time of order unless otherwise specified.

 6. Membership Billing, Cancellation & Refunds

• Membership fees are billed monthly or on a six‑month (semi‑annual) cycle at a discounted rate.
• Fees are non‑refundable once services have been rendered.
• You may cancel with 30 days’ advance written notice; cancellation ends future billing but does not refund past charges.
• Promotional or “grandfathered” benefits are forfeited upon cancellation.

 7. Returns & Exchanges
Due to federal and state regulations governing prescription products, we cannot accept returns or exchanges for compounded medications or supplements. Contact us if your shipment is lost or damaged in transit; we will work with the pharmacy/carrier on a resolution.

 8. Intellectual Property
All text, graphics, logos, images, software, and other content are the exclusive property of BBB or its licensors and are protected by U.S. and international intellectual‑property laws. No content may be copied, reproduced, or distributed without our prior written consent.

 9. Prohibited Conduct
You agree not to:

• Violate any applicable law or regulation;
• Use the Services for any fraudulent or harmful purpose;
• Attempt to gain unauthorized access to any portion of the Services or interfere with their operation;
• Upload or transmit viruses, malware, or any code of a destructive nature.

 10. Third‑Party Links
Our Services may contain links to third‑party sites. We do not control or endorse these sites and are not responsible for their content or practices. Access third‑party sites at your own risk.

 11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. BBB DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR FREE OF VIRUSES.

 12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BBB, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES—EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BBB’S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO BBB IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

 13. Indemnification
You agree to indemnify, defend, and hold harmless BBB and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your violation of these Terms; or (c) your violation of any rights of a third party.

 14. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict‑of‑law principles. Any dispute arising under or relating to these Terms shall be resolved through binding arbitration in Philadelphia County, Pennsylvania, in accordance with the rules of the American Arbitration Association. You waive the right to participate in a class action or jury trial.

 15. Severability & Waiver
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

 16. Assignment
BBB may assign or transfer these Terms, in whole or in part, without notice. You may not assign your rights or obligations without our prior written consent.

17. Modifications
We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised “Last updated” date. Your continued use of the Services after any modification constitutes acceptance of the updated Terms.